T&Cs | By Lani

Terms and Conditions for bookings at the By Lani Nutrition Clinic

This page governs

booking in for an appointment at the By Lani Nutrition Clinic via Halaxy, phone or email and,
any other related agreement or legal relationship with us in a legally binding way.

General

These Conditions are subject to change without notice by the By Lani Nutrition Clinic and such amended Conditions will apply to all appointments booked on or after the date of such change. By booking an appointment, you agree to be bound by the then current Conditions.

Eligibility and Responsibility

By booking an appointment at the By Lani Nutrition Clinic, you confirm the following:

you are older than 16 years of age, or;
if you are between 16 and 18 years of age, you must ensure that your parent or guardian has read and understood these Terms and Conditions and consents to your booking, or;
you are the legal parent or guardian of a child under 16 years of age by whom you are making the appointment for.

Cancellation Policy

Online consultations:

You may reschedule your online consultation at anytime up until the appointment start time.
For online consultations, if you cancel within 24 hours of your appointment start time, you will be subject to pay 50% of the consultation fee. This will be sent to you via invoice and will require payment within 3 day of receiving the invoice.

In-person consultations:

You may reschedule your in-person consultation at anytime up until 72 hours prior to the appointment start time at no additional cost.
In-person appointments that are rescheduled within this 72 hour time frame will be subject to a $40 rescheduling fee. You may, however, reschedule for an online consultation (instead of in-person) within this 72 hour window and you will not be subject to pay the $40 rescheduling fee.
For in-person consultations, if you cancel within 48 hours of your appointment start time, you will be subject to pay 50% of the consultation fee. This will be sent to you via invoice and will require payment within 3 day of receiving the invoice.

No-Shows

If you fail to attend your confirmed appointment at the By Lani Nutrition Clinic within 15 minutes of your consultation start time this will be classified as a no-show.
No-shows have a grace period of 24 hours from after the appointment start time to reschedule their consultation; if a consultation is not rescheduled within the 24 hour grace period, clients are subject to pay 100% of the consultation fee. This will be sent to you via invoice and will require payment within 3 days of receiving the invoice.

Consultation Bundles

If you purchase a consultation bundle package, you are eligible to a 100% refund up until 24 hours prior to your first consultation start time. After this time, consultation packages are no longer eligible for a refund, however, you may reschedule your appointment(s) at any time.

Workshop Cancellation & Refund Policy

Upfront payments are required for workshops. You will receive an invoice via email for payment.
You may reschedule your workshop at anytime up until 24 hours prior to the workshop start time. Any workshops rescheduled within 24 hours of the workshop start time will incur a rescheduling fee of $150.
If you cancel within 48 hours of your workshop start time, you will be subject to pay 50% of the workshop fee, meaning you will receive a 50% refund.
If you cancel up until 48 hours before your workshop start time, no fee is incurred. You will receive a 100% refund.

Invoices & Late Fees

If you fail to make payment by the invoice due date, you will be charged a late fee of $5 per day up until 90 days past the invoice is late.

If 90 days past the invoice due date the invoice has still not been paid in full, By Lani Nutrition Clinic reserves the right to take further action to recover the money without further notice to you.

T&Cs last updated February 17, 2026